We want you to be happy with your purchase. If something isn’t right, we’re here to help.

Your Rights Under Australian Consumer Law

We comply with the Australian Consumer Law, which guarantees that products and services must:

• Be of acceptable quality

• Match the description or sample

• Be fit for their intended purpose

If your item fails to meet these guarantees, you may be entitled to a repair, replacement, or refund, depending on the nature of the issue.

When You Can Return an Item

You can return a product if:

• It’s faulty or defective

• It doesn’t match the description or sample

• It’s not fit for its intended purpose

We are not required to provide a refund or replacement if you change your mind.

How to Return

To request a return:

• Contact us within 5 days of receiving your item

• Provide proof of purchase (e.g. receipt or order confirmation)

• Return the item in its original condition (where possible)

We’ll assess the item and let you know the outcome within 5business days.

Return Shipping

• If the item is faulty or not as described, we’ll cover return shipping costs.

• For other returns, shipping costs may be your responsibility.

Remedies

Depending on the issue, we may offer:

• A full refund

• A replacement item

• A repair (at no cost to you)